Orders begin processing within 48 hour. There is no processing on Sundays.
Products are shipped via US Postal Service. Digital files are available immediately for download. Most products have a shipping window of 3-5 days. Some products ship faster. Shipping times are longer for custom work.
All quotes and cards are sealed in a water proof plastic bag and mailed in a sturdy envelope to prevent bending.
Mugs are packed in a form fitted Styrofoam case to prevent breaking.
RETURNS & REFUNDS
I truly hope you will be happy with your product. I make all products by hand in Culver City, CA so that when they get to your hands they have already been quality controlled. I stand behind all my products and services and will do what I can to ensure you are satisfied with it.
Proper packaging is used to eliminate damage caused during shipping. However, if your product arrives damaged please email Goldenleafcalligraphy@gmail.com within 24 hours or receipt for a replacement. You will receive a reply with in 48 hours.
If your product does not arrive within 10 working days of placing your order please email Goldenleafcalligraphy@gmail.com. The order will be reviewed and tracked, and you will get a reply within 48 hours.
If you would like to return your product please contact me within 7 days. Requests for refunds after the 7 days will not be granted. Refunds may be issued as store credit. Custom work, digital files, gifts, sale items, last chance items, and previously replacement items cannot be returned.