Refunds & Shipping


SHIPPING

Orders begin processing within 48 hour. There is no processing on Sundays.

Products are shipped via US Postal Service. Digital files are available immediately for download. Most products have a shipping window of 3-5 days. Some products ship faster. Shipping times are longer for custom work.

All quotes and cards are sealed in a water proof plastic bag and mailed in a sturdy envelope to prevent bending.

Mugs are packed in a form fitted Styrofoam case to prevent breaking. 

 

RETURNS & REFUNDS

I truly hope you will be happy with your product. I make all products by hand in Culver City, CA so that when they get to your hands they have already been quality controlled. I stand behind all my products and services and will do what I can to ensure you are satisfied with it.

Proper packaging is used to eliminate damage caused during shipping. However, if your product arrives damaged please email Goldenleafcalligraphy@gmail.com within 24 hours or receipt for a replacement. You will receive a reply with in 48 hours.

If your product does not arrive within 10 working days of placing your order please email Goldenleafcalligraphy@gmail.com. The order will be reviewed and tracked, and you will get a reply within 48 hours. 

If you would like to return your product please contact me within 7 days. Requests for refunds after the 7 days will not be granted. Refunds may be issued as store credit. Custom work, digital files, gifts, sale items, last chance items, and previously replacement items cannot be returned.